30 Days Refund Policy
Your Satisfaction is Our Priority
At Mount Layers, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a 30-day refund policy to ensure your peace of mind.
How It Works
1. Eligibility:
- The refund policy applies to all products purchased directly from Mount Layers.
- Items must be returned within 30 days of the purchase date.
- Products should be in their original packaging and condition.
2. Initiating a Return:
- Contact our customer support team at [insert contact email] with your order details and reason for the return.
- Our team will provide you with a return authorization and instructions on how to send the product back to us.
3. Returning the Product:
- Pack the product securely in its original packaging.
- Include all original accessories and documentation.
- Ship the product to the address provided by our customer support team.
4. Processing Your Refund:
- Once we receive and inspect the returned product, we will notify you of the status of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
5. Important Notes:
- Shipping and handling charges are non-refundable.
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
Contact Us
If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer support team at [insert contact email]. We are here to help and ensure your experience with Mount Layers is a positive one.
Thank you for choosing Mount Layers!