At Mount Layers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused, unwashed, and in its original condition.
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All original tags, labels, and packaging must be intact.
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Proof of purchase or order confirmation is required.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
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Sale or clearance items
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Gift cards
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Customized or personalized products
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Products that have been used, washed, damaged, or altered after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
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Your order number
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Clear photos of the product
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Photos of the packaging (if applicable)
Once verified, we will arrange a replacement or refund at no additional cost.
Exchange Policy
We currently offer exchanges only for:
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Defective products
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Incorrect items received
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Size exchange (subject to stock availability)
Exchange requests must be made within 7 days of delivery.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, Mount Layers will cover the return shipping cost.
For all other approved returns, the customer is responsible for return shipping charges.
Order Cancellation
Orders can only be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets our return eligibility requirements.
How to Request a Return
To initiate a return, please contact our support team with:
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Order Number
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Full Name
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Reason for Return
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Photos (if applicable)
Our team will review your request and provide return instructions.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@mountlayers.com (Replace with your actual support email)
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
We appreciate your trust in Mount Layers and are committed to providing you with the best shopping experience.